Orders are processed within 1–3 business days (excluding weekends and holidays).

All items are shipped from the United States.

Shipping Methods & Rates

Standard Shipping: 3–7 business days — $4.99 flat rate or free on orders over $100

Expedited Shipping: 1–3 business days — calculated at checkout.

Carrier Partners

We use reputable carriers including USPS, UPS, FedEx, and local postal services 

Order Processing

Orders placed before 12:00 PM (local time) are generally processed same day; orders after may ship next business day.

During sales or product launches, processing may take up to 5 business days. You’ll be notified of any delays.

Tracking

A tracking number will be emailed once your order ships. Allow 24 hours for tracking updates to appear.

Shipping Restrictions & Lost/Damaged Packages

We cannot ship to P.O. boxes for certain expedited services; restrictions shown at checkout.

For damaged or lost shipments, report within 7 days of delivery so we can assist with a claim.

Customs, Duties & Taxes (International Orders)

Address Changes & Cancellations

To change or cancel an order, contact us ASAP at help@supportsoleilbeauty.com. If the order has already shipped, you will need to follow our returns process.